Contact Information


For Application Status

For loan application status, please log into the borrower portal of the originator processor, CampusDoor, at, contact CampusDoor directly at 717-254-2369, or email:


For Payments & Deferments

If you have questions about an existing loan, such as payment or forbearance information, please contact the loan servicer, University Accounting Service, at 800-999-6227 or visit:
University Accounting Service, LLC
PO Box 5865
Carol Stream, IL 60197-5865


For Business & School Partnerships

For schools and partners interested in learning more about our Ascent Program for Funding Education, including eligibility requirements, please call the Ascent Business Development Team at 619-980-6441 or email


For Customer Service

Call 877-216-0876 toll-free, Monday – Friday from 8:00AM to 4:00PM (PDT) or email us at or use the form below. Please include your phone number and best time to reach you. You can count on us to respond within 1-2 business days.