Contact Information


For Application Status

For loan application status, please click here to log into the borrower portal of the originator processor, call Ascent Customer Service directly at 877-216-0876, or email: [email protected].


For Payments & Deferments

If you have questions about an existing loan, such as payment or forbearance information, please contact the loan servicer, University Accounting Service, at 800-999-6227 or visit:
University Accounting Service, LLC
PO Box 5865
Carol Stream, IL 60197-5865


For Business & School Partnerships

For schools and partners interested in learning more about our Ascent Student Loans, including eligibility requirements, please call our Business Development Team at 619-980-6441 or email [email protected].


For More Information

Please click the button below to download our Ascent Student Loan brochure.
Download Brochure

For Customer Service

Call 877-216-0876 toll-free, Monday – Friday from 7:00AM to 4:00PM (PDT) or email us at [email protected] or use the form below:
Please include your phone number and best time to reach you.